5 top tips for delivering excellent customer service

Malooba deliver parcels on behalf of Amazon, so we meet hundreds of their customers every single day.

Not only do we deliver thousands of parcels every day but we also play our part in delivering the customer service that Amazon are famous for.

Offering excellent customer service involves a few key elements:

• being friendly and approachable

• actively listening to and understanding the customer's needs

• providing accurate and helpful information

• being patient and willing to help

• following up to ensure customer satisfaction

For us to achieve this, it is essential that our drivers to put themselves in the customer's shoes, and for us to provide them with the skills and resources necessary to handle various customer service scenarios.

It is also important to create a positive and welcoming environment, and to foster a culture of customer-focused service within our organisation. Our reputation for welcoming new drivers into our team speaks for itself.

By keeping these tips in mind, you can also offer a superior customer experience that will build customer loyalty and drive business success in your job too.

Or you can join us and be part of our team that deliver it every day.

Happy delivering!